Order Processing

Orders are generally prepared and packed before being handed over to the shipping carrier.

Orders placed after 2:00 PM ET, on weekends, or on applicable holidays are generally processed on the next available business day.

Processing times may be affected by weekends and applicable holidays.

Estimated Delivery

After an order has been processed and shipped, the estimated transit time is 3–5 business days.

Delivery times are estimates and may vary depending on destination, carrier operations, weather, holidays, and other circumstances outside our control.

Shipping Carriers

The shipping carrier used for an individual order may vary depending on the shipment and delivery destination.

• USPS — United States Postal Service
• UPS — United Parcel Service

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation containing the available tracking information.

Tracking information may take some time to become available after the carrier receives and scans the package.

Delivery Issues

Please make sure your shipping information is accurate and complete before placing your order.

If you notice an address issue after placing an order, contact our support team as soon as possible. We will do our best to assist before the order is dispatched.

If tracking shows that a package has been delivered but you cannot locate it, please first check around the delivery area and any locations where the carrier may have safely placed the package.

If you still cannot locate the shipment, contact our support team with your order and tracking information so we can assist with reviewing the shipment details.

Shipping Delays

While we work to keep deliveries within the estimated timeframe, occasional delays can occur due to circumstances outside our control, including:

• Carrier operations or service interruptions
• Weather conditions
• Holidays and increased shipping volumes
• Other circumstances outside our control

If your shipment appears significantly delayed, please contact our support team with your order details.

Multiple Shipments

In some circumstances, products from the same order may be shipped separately.

If an order is divided into multiple shipments, separate tracking information may be provided for each package.

Shipping Charges

Caps Unlimited currently provides free standard shipping within the United States.

• Free standard shipping
• No minimum order value required
• No standard shipping charge added to eligible orders