Return Requirements

To help us process your return efficiently, the product should meet the following requirements:

• The product should be unused and in its original condition.
• Original packaging should be included when applicable.
• Items and accessories originally supplied with the product should be included.
• The product should not show damage caused by misuse, improper handling, or avoidable damage.

Returns that do not meet the applicable requirements may be reviewed before a refund or exchange is approved.

How to Return an Item

Returns are handled by mail.

Before sending a product back, please contact our customer support team so we can provide the appropriate return instructions.

Please do not send a return to our business address unless our support team specifically instructs you to do so.

Refund Process

Once your returned item has been received, it may be reviewed to confirm that it meets the applicable return requirements.

If the return is approved, the refund will be processed through the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your payment provider.

Non-Defective Returns

Eligible non-defective products may be returned within the 30-day return window.

Products should be returned in their original condition with the original packaging and included items where applicable.

Please contact our support team before mailing the product back so we can provide the correct return instructions.

Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact our support team as soon as possible.

To help us review the issue, please provide:

• Your order number
• A brief description of the issue
• Clear photographs of the product and the issue
• Photographs of the packaging when relevant

Our support team will review the information and determine the appropriate solution.

Exchanges

Caps Unlimited accepts exchanges for eligible products.

If you would like to request an exchange, please contact our customer support team before mailing the item back.

Exchange requests are subject to the applicable return requirements and product availability.

Return Shipping

Returns must be sent by mail using the return instructions provided by our customer support team.

If you receive a defective, damaged, or incorrectly shipped item, please contact us before arranging the return so we can provide the appropriate instructions.

Order Cancellation

If you need to cancel an order, please contact our customer support team as soon as possible after placing it.

Cancellation requests can only be considered before the order has entered processing or been shipped.

Once an order has been shipped, it can no longer be canceled. However, you may request a return after receiving the product, subject to this policy.

Refund Payment Method

Caps Unlimited currently accepts PayPal for payments.

Approved refunds are returned through the applicable original payment method used for the purchase.